OBTAIN
REPEAT
PRESCRIPTIONS? - TEL 028 8772 2566
This telephone number is
for repeat prescriptions only between 9.00am-12 noon. Please order your repeat
prescription on this number at least 24 hours in advance of needing your medication.
You may also call at reception or write enclosing an SAE for the repeat prescription
and use the pre-printed tear-off section of your previous prescription to re-order.
HOW
DO I...
MAKE APPOINTMENTS?
Appointments may be made by telephoning 028 8772 2751 or 028 8772 2808, or by
calling at the surgery. Routine appointments may be made in advance which will
enable us to offer you an appointment at a time more suitable to your requirements.
If you cannot keep an appointment, please inform us as soon as possible as this
will assist in over-subscribed situations.
Emergencies
If you are confronted by a serious problem such as severe chest pain,
collapse or severe bleeding, call an ambulance (telephone 999) before calling
the surgery.
HOW
DO I...
OBTAIN
HOME VISITS?
Patients are requested to telephone before 10.30am if a visit is required that
day. Emergency visits only will be arranged after that time. Please give the receptionist
as much information as possible to enable the doctor to allocate priority to house
calls. Please remember that several patients can be seen at the surgery in
the time that it takes to do a home visit.
HOW
DO I...
OBTAIN
TEST
RESULTS?
Blood test results are available one week after they
have been taken. Please contact the surgery between 12noon-2pm for results.
Please do not ask other family members to call for you. Results should only be
given to the patient concerned (except in the case of children under 16 years).
HOW
DO I...
MAKE
COMMENTS
AND SUGGESTIONS?
We are happy to accept and consider comments and suggestions from our patients.
Please present your views in writing at reception or ask to speak to our practice
manager.
COMPLAINTS
PROCEDURE
We always try to provide the best services possible, but there may be times when
you feel this has not happened. The following information explains our in-house
complaints procedure, drawn up to respond to patient grievances. Our practice
procedure is not able to deal with questions of legal liability or compensation.
We hope you will use it to allow us to look into and, if necessary, correct any
problems that you have identified, or mistakes that have been made. If you use
this procedure it will not affect your right to complain to the Health Board.
Please note that we have to respect our duty of confidentiality to patients and
a patient's consent will be necessary if a complaint is not made by the patient
in person. If you wish to make a complaint, please telephone or write to our practice
manager. Full details will be taken and a decision made on how best to undertake
the investigation.
We
believe it is important to deal with complaints swiftly, so you will
be offered an appointment for a meeting to discuss the details within
20 days. Occasionally, it may take longer, but we will keep you informed
throughout. You may bring a friend or relative with you to the meeting.
We will try to address your concerns, provide you with an explanation
and discuss any action that may be needed.
